Cynthia Rutledge - Contemporary Designs of Timeless Elegance
Ordering, Shipping & Refund Policies

About Your Order
When your order arrives in our studio we take great care to make sure it is correct and that we have all the information we need from you to process the order. If we don't, we will contact you via email. This is why your email address is so important.

If you've written us a note, we'll be sure to read it.

We then fill the order, process your credit card and ship it to you. As the note on the right says, we do not charge your credit card until we ship your order. Just thought you'd like to know.

Notes
Customers paying by credit card
- your credit card will not be charged until the order is ready to be shipped.

Order Confirmation - After placing your order online you will receive an email confirming our receipt of your order. We do our best to ship your order within 24 hours.

Refunds
All of our kits and instruction booklets are original designs by Cynthia Rutledge. Due to the nature of the product we offer, all sales are final. If you have any questions regarding our Refund Policy, please contact us. Thank you.

Shipping - USA

Kits:
Kits are sent via Priority Mail

Instruction Booklet:
When ordered separately, Instruction Booklets are sent via First Class Mail.
Note: If Booklets are ordered with kits they will be shipped with the kits via Priority Mail.

Stones & Supplies:
When ordered separately, Stones & Supplies are sent via First Class Mail.
Note: If Stones & Supplies are ordered with kits they will be shipped with the kits via Priority Mail.

Shipping - International
(including Canada & Mexico)

Kits:
Kits are shipped via Global Priority Mail.

Instruction Booklet:
When ordered separately, Instruction Booklet orders are shipped via International First Class Mail
*.
Note: If Booklets are ordered with kits they will be shipped with the kits via Global Priority Mail.

Stones & Supplies:
When ordered separately, Stones & Supplies are shipped via International First Class Mail
*.
Note: If Stones & Supplies are ordered with kits they will be shipped with the kits via Global Priority Mail.

*Shipping Time:
International First Class Mail does not specify the time it takes for delivery. If you need something for a specific date please ask us to ship it to you via Global Priority Mail. You can call email or write us a note on the order form.

Customs:
We attach the proper US Customs Form to each International order.

Any applicable duties or fees are solely the responsibility of the customer..

Page updated: 18 September 2015
   

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